FAQ

Logistics questions

  • How long will the order be shipped?
    We usually process and ship orders within 1-3 business days (excluding weekends and holidays). If it is a personalized or customized product, it may take longer to process.
  • How do I track my order?
    After the order is shipped, we will provide a logistics tracking number via email, which you can check on the official website or logistics website. If you can't find the logistics information, you can contact customer service at service@d100dice.com to get an update.
  • What is the shipping method and estimated delivery time?
    We provide standard shipping (10-25 business days) and expedited shipping (7-15 business days), the specific time depends on the destination. However, uncontrollable factors such as weather and customs inspection may cause delays.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h

Returns questions

  • Can I return or exchange the D100 dice after purchasing it?
    Yes, we provide a 30-day return and exchange guarantee. If the dice you received have quality problems, please contact our customer service team and we will provide you with return, exchange or refund support.
  • What if the product I received is damaged or has quality problems?
    If the product you received is damaged, defective or does not match the order, please contact customer service within 7 days and provide clear photos or videos as evidence. We will provide you with a free replacement or full refund.
  • In what cases can't return the product?
    1.Return for personal reasons (such as choosing the wrong color or size), and the product has no quality problems.
    2.Damage caused by improper use.
    3.Orders purchased more than 30 days ago.
    4.Customized or personalized products (unless there are quality problems).
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
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